Frequently Asked Questions
Everything you need to know about ordering medical supplies from Watu Care.
MOQ varies by product category. For most items, we work with quantities suitable for healthcare facilities of all sizes. Contact us with your specific needs and we'll provide tailored options.
Delivery timelines depend on the shipping method you choose. Sea freight usually takes around 30–50 days, while air freight options allow delivery within 6–9 days.
We deliver to healthcare facilities across Africa and the Middle East, and we can also provide quotations for other countries worldwide upon request. Our team supports international shipments through reliable logistics partners, ensuring efficient and well-managed delivery wherever our clients operate.
Our products come from manufacturers that meet international quality standards including CE marking and ISO certifications. We can provide specific certification documents upon request.
We accept bank transfers (T/T) and letters of credit (L/C) for larger orders. Payment terms are discussed during the quotation process based on order size and relationship.
Our team provides support throughout the order process and after delivery. We assist with product inquiries, documentation, and any issues that may arise with your order.
Still have questions?
Our team is ready to help with any questions about our products, pricing, or delivery.